Return / Refund


※ Kindly remember that your return process should begin only after receiving a confirmation letter from Harryspet. Please fill out the form by clicking the link below. -> Start your return! 
 

TERMS AND CONDITIONS

Refunds and exchanges must be requested within 30 days of receipt. Apart from the return arrival date, your return must be postmarked within 30 days of the date you received the item. There will be no handling fee charged for the return, but the return postage is the customer’s responsibility. The shipping rate you paid for your initial order will not be refunded since the delivery is completed by the courier. For defective products, we will make a full refund including the shipping fee or send you a new product right away.
Refunds will not be accepted in the following cases:
  • Missing components (buttons, magnets, handles, pouches, etc.)
  • Worn, altered, or washed products
  • Contaminated products
  • Impurities like dirt or scratches found on the products
  • Products in an unsalable condition

NOTE 

We accept returns when customers simply change their mind. However, it is subject to a $19.99 return fee.
* Despite every effort to provide accurate images of each product’s color, product color may slightly vary due to photographic lighting sources or your monitor settings. Please understand that this is not a valid reason for a return.
 
PROMOTIONAL ORDER REFUNDS

  • Promotional gifts or discounts must be included in the return process.
  • Example1: If you make a purchase under the promotion for “Buy 1 get 1 for free” for $50, you’d receive a refund of $50 (excluding the shipping fee) when only returning both items in their acceptable condition.
  • Example2: If you make a purchase of $300 under the promotion for “Spend over $300 and get 10% discount”, you’d receive a refund of $270 (excluding the shipping fee) when only returning the item in its acceptable condition.
  • Example3: If you make a purchase under the promotion for “spend $100 and receive a free $20 gift,” you’d receive a refund of $80 when only returning the qualifying items excluding the promotional gift.

HOW TO INITIATE A RETURN OR EXCHANGE?


If you want to return your order, please follow the steps below. If you want to exchange, you will need to return the original product and place a new order.

  • Step 1. Fill out the return form here and send us an email. (click!)
  • Step 2. After you get the confirmation email for your return, pack your return item in a box that best fits the product for shipping.
  • Step 3. Ship your package using a traceable, insured shipping method.
  •  
  • * Harryspet does not accept any responsibility for packages we do not ship. Please keep the tracking details for your reference.
  • * You will receive an e-mail when your return begins. Please allow five business days from the time we receive your return for it to be processed.

INCORRECT/DEFECTIVE ITEMS

Please send an email to us for a quicker guidance.
  • global@harryspet.com

WHERE DO I SEND MY RETURN?

  • Please send your return to:
  • Address: 902 Ho, Lotte IT Castle 1 Dong, Gasandigital2 Ro 98, Seoul, South Korea
  • Postal Code: 08506
  • Name: Harryspet
  • Tel: +82 10-6635-1509

WHICH COURIER SHOULD I USE?

Any courier you find convenient should be okay for your return. However, since the return process is your financial responsibility, we strongly recommend using a traceable, insured shipping method in case of delay or loss. Please keep the tracking details for your records.
 

WHEN WILL I RECEIVE MY REFUND?

The refund will be processed after your return passes inspection once arriving at our logistics center. Please allow up to five business days for the transaction to be reflected in your account.